Deposit

Online bookings are confirmed with a deposit paid by card through Square. The deposit is a percentage of the treatment price, rounded to whole dollars, and the exact amount is shown before you pay. Your time is held for 15 minutes while you pay; if payment is not completed, the time is released.

At your visit

The deposit is applied to the treatment price at checkout. Tax and the remaining balance are paid at your visit.

Cancelling or rescheduling

Cancel or reschedule at least 24 hours before your appointment for a full refund of the deposit, or to move the deposit to your new time.

Cancellations made less than 24 hours before the appointment, and missed appointments (no-shows), forfeit the deposit. The deposit is non-refundable in these cases.

If the studio needs to cancel or move your appointment, you may choose a new time or receive a full refund.

Spa credit and treatment passes

Treatment passes are non-refundable. Spa credit bought online may be refunded for the unused amount at the studio’s discretion; any bonus credit that came with it is removed.

How refunds are paid

Refunds go back to the card used for payment through Square. Banks usually show them within 5–10 business days.

Questions

To change or cancel a booking, or for any question about a payment, ask Lina at your visit, or reply HELP to any of our texts.

订金

网上预约需通过 Square 刷卡支付订金后确认。订金按项目价格的一定比例计算，取整到美元，付款前会显示具体金额。付款期间为你保留时段 15 分钟，未完成付款则自动释放。

到店结账

订金在结账时自动抵扣项目价格，税额和余款到店支付。

取消或改期

提前 24 小时以上取消或改期，可全额退还订金，或把订金转到新的预约时间。

距离预约不足 24 小时取消，或未到店，订金不予退还。

如因工作室原因需要取消或改期，你可以选择新的时间或全额退款。

充值卡与护理次卡

护理次卡不退款。网上购买的充值卡，未使用部分可由工作室酌情退款，随充值赠送的金额同时扣除。

退款方式

退款通过 Square 原路退回付款银行卡，银行通常 5–10 个工作日内到账。

联系

如需改期、取消或咨询付款问题，到店时询问 Lina，或回复 HELP 到我们发出的任意短信。